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Riwaq Masjid Platform

Tenant Agreement

Riwaq Tenant Agreement

Effective date: June 14, 2026 Last updated: June 29, 2026

This Platform Agreement ("Agreement") governs the relationship between Haven Software Solutions Inc. and the organization that subscribes to or administers a Riwaq workspace through the admin portal (a "Tenant" or "you"). It is the "separate platform agreement" / "operator terms" referenced in the Riwaq Terms of Use and Privacy Policy.

It does not govern individual community members/end users; their use is covered by the end-user Terms of Use and Privacy Policy.

Terms of Use: https://alriwaq.net/terms Privacy Policy: https://alriwaq.net/privacy

Plain-language summary

This summary is for convenience only and is not a substitute for the full Agreement below.

Riwaq gives your organization a software workspace to run a public website, publish prayer times/events/messages, sell event tickets, and reach your community on web and mobile. You pay for a subscription plan (some plans include a free trial). You — not Riwaq — are responsible for the content you publish, for how you use the platform, for your community members' data you collect, and for complying with the law. Riwaq processes payments for tickets through Stripe (either ours, with a platform fee, or your own Stripe account); you are the seller for those transactions. Riwaq may suspend or delete a workspace that violates this Agreement or the law, and may change or discontinue the platform. The service is provided "as is," and liability is limited as described below.

1. Agreement and acceptance

1.1 This Agreement is a binding contract between Haven Software Solutions Inc. ("Riwaq", "we", "us"), with a principal place of business at Austin, TX, USA, and the Tenant.

1.2 You accept this Agreement by: (a) registering or claiming a Riwaq workspace; (b) clicking "I agree," signing an order, or otherwise indicating acceptance; or (c) accessing or using the admin portal or platform after this Agreement is made available to you.

1.3 The individual accepting this Agreement represents that they are authorized to bind the Tenant organization. If you do not have that authority, or do not agree, do not register, claim, or use a workspace.

1.4 Riwaq may make this Agreement available with an applicable order, plan selection, or claim flow (collectively, an "Order"). Each Order is incorporated into this Agreement.

2. Definitions

  • "Platform" / "Services" — The Riwaq admin portal, the hosted public tenant website, the member-facing mobile and web experiences powered by your workspace, the ticketing system, and related features Riwaq makes available to Tenants.
  • "Workspace" / "Tenant Workspace" — The Tenant's isolated data space, public site (e.g. `alriwaq.net/{slug}`), and configuration on the Platform.
  • "Tenant Content" — All content, data, schedules, events, messages, pages, images, donation links/instructions, branding, and other materials the Tenant or its Admin Users publish, upload, or configure through the Platform.
  • "Admin User" — An individual the Tenant authorizes to access the admin portal (e.g. owner, admin, moderator).
  • "Member Data" / "End-User Personal Data" — Personal data of community members/end users that the Tenant collects, processes, or causes to be processed through the Platform (e.g. event registrations, ticket purchasers, donation records, carpool participation handled by the Tenant's workspace).
  • "Plan" — The subscription tier the Tenant selects (e.g. Bronze, Gold, Enterprise), with its associated entitlements and fees.
  • "Fees" — Subscription fees, platform fees, and any other amounts payable under an Order or this Agreement.
  • "Payment Processor" — Stripe and any other third-party processor used for ticketing or payments.

3. The Platform and license

3.1 License grant. Subject to this Agreement and timely payment of Fees, Riwaq grants the Tenant a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Platform for the Tenant's own community operations during the Term.

3.2 What Riwaq provides. Riwaq provides software tooling. Riwaq does not operate your organization, does not provide religious rulings, and is not responsible for the accuracy of prayer times, schedules, event information, fundraising, or any other Tenant Content.

3.3 Plan-based entitlements. Features available to your Workspace depend on your Plan. Riwaq may configure which features are included in each Plan. If a feature is removed from your Plan or your Plan changes, access to the affected feature may end immediately, except as required by applicable law or an Order.

3.4 Changes to the Platform. Riwaq may add, modify, or remove features with reasonable notice where practicable. Riwaq may also modify, suspend, or discontinue the Platform (in whole or in part), or shut it down entirely, as described in § 12 and § 13.

3.5 Beta features. Features designated as beta, preview, or experimental are provided "as is," may be changed or withdrawn, and are excluded from any service commitments.

4. Accounts, Admin Users, and roles

4.1 Authorized use. The Tenant is responsible for all activity in its Workspace and for ensuring its Admin Users comply with this Agreement.

4.2 Roles and ownership. The Platform supports multiple Admin Users with roles (e.g. owner, admin, moderator) and ownership transfer. The Tenant is responsible for managing role assignments, invitations, removals, and seat limits associated with its Plan.

4.3 Credentials and security. Admin Users must keep credentials confidential. Notify Riwaq promptly at hello@alriwaq.net of any suspected unauthorized access.

4.4 Authority of owner. The Workspace owner (and Riwaq, acting on a verified request) may manage administrative access, including reassigning ownership where an organization's authorized representative has changed. Riwaq may rely on the apparent authority of existing Admin Users and on reasonable verification when assisting with account recovery or ownership disputes.

4.5 Tenant disputes. Riwaq is not responsible for internal disputes among a Tenant's Admin Users, officers, or representatives. Where Riwaq receives conflicting instructions, it may suspend changes, require documentation of authority, or take other reasonable steps.

5. Plans, trials, fees, and billing

5.1 Plans and pricing. Fees, included entitlements, and any trial terms are set out in the applicable Plan and Order. Current Plan tiers include Bronze, Gold, and Enterprise (Enterprise pricing is by quote). Riwaq may change Plan definitions and pricing prospectively as described in § 18.

5.2 Trials. Some Plans include a free trial (for example, a free trial for new Bronze Tenants). Unless you cancel before the trial ends, the subscription converts to a paid subscription at the then-current Fees. Trial eligibility and duration are configured per Plan.

5.3 Billing. Subscription Fees are billed through our Payment Processor (Stripe) on the cycle stated in the Order (e.g. monthly or annually) and are charged in advance unless otherwise stated.

5.4 Taxes. Fees are exclusive of taxes. The Tenant is responsible for all applicable taxes, levies, or duties (other than taxes on Riwaq's net income), including any sales/VAT/GST associated with the subscription.

5.5 Non-payment. If Fees are past due, Riwaq may suspend the Workspace and/or downgrade or terminate the subscription after reasonable notice where required by law.

5.6 No refunds (subscriptions). Except where required by law or expressly stated in an Order, subscription Fees are non-refundable and are not prorated on cancellation. (Ticket refunds to buyers are addressed separately in § 6.)

5.7 Renewal. Subscriptions renew automatically for successive periods equal to the prior term unless cancelled before the renewal date, except where law requires otherwise.

6. Ticketing and payments

6.1 Ticketing tooling. Where enabled by your Plan, Riwaq provides ticketing tools for paid events, including order management, ticket delivery (email and/or SMS), QR check-in, waitlists, promo codes, and refunds.

6.2 Tenant is the seller. For all ticket sales and donations facilitated through your Workspace, the Tenant is the merchant/seller of record and is solely responsible for the underlying goods/services (events, admissions, programs), for honoring tickets, and for compliance with applicable consumer, tax, charitable-solicitation, and payment laws. Riwaq is not a party to the transaction between the Tenant and a buyer/donor.

6.3 Payment Processor. Card payments are processed by Stripe. The Tenant may use:

  • Riwaq-managed Stripe Connect, in which case the Tenant is onboarded to Stripe and Riwaq deducts a platform fee (as disclosed in the admin portal / Order) from applicable transactions; or
  • the Tenant's own Stripe account ("bring your own keys"), in which case the Tenant's own Stripe agreement governs processing and payouts.

The Tenant agrees to Stripe's applicable terms. Riwaq does not store full card data and does not control Stripe's underwriting, holds, payout timing, or account decisions.

6.4 Offline methods. The Tenant may enable offline payment methods (e.g. Zelle, cash). Riwaq only records such orders; collection, reconciliation, and disputes for offline payments are the Tenant's responsibility.

6.5 Refunds and chargebacks. The Tenant is responsible for its own refund policy, for issuing refunds, and for handling chargebacks and disputes. Platform fees on refunded transactions are handled as disclosed in the admin portal. Riwaq may offset or recover fees, refunds, or chargeback amounts it incurs on the Tenant's behalf.

6.6 Donations. Riwaq publishes the Tenant's donation links/instructions but does not itself process donations unless expressly offered through the ticketing/payment tooling. Charitable-solicitation registration and tax-receipting are the Tenant's responsibility.

7. Tenant Content and responsibilities

7.1 Ownership and responsibility. As between the parties, the Tenant owns and is solely responsible for Tenant Content and for its accuracy, legality, and rights to use it (including third-party images, audio, fonts, and recordings).

7.2 License to Riwaq. The Tenant grants Riwaq a worldwide, non-exclusive, royalty-free license to host, store, reproduce, adapt (for formatting/display), publish, and transmit Tenant Content solely to operate and provide the Platform (including across web and mobile surfaces, search, backups, and caching) during the Term and for a reasonable wind-down period.

7.3 Compliance. The Tenant is responsible for complying with all laws applicable to its use of the Platform and its content, including consumer protection, charitable solicitation, tax, intellectual property, anti-spam (e.g. CASL, CAN-SPAM, EU/UK rules) for messages it sends, and data-protection laws for Member Data it collects.

7.4 Member communications. When the Tenant sends messages, notifications, emails, or SMS to its members through the Platform, the Tenant is responsible for having a lawful basis and any required consent, and for honoring opt-outs.

7.5 No reliance on Riwaq for religious or operational decisions. Prayer times, calculation methods, calendars, and similar data may come from third-party sources or manual entry; the Tenant is responsible for reviewing and approving what it publishes.

8. Data protection

8.1 Roles. With respect to Member Data / End-User Personal Data that the Tenant collects or processes through the Platform, the Tenant is the controller (or equivalent) and Riwaq acts as a processor/service provider on the Tenant's documented instructions (which include this Agreement and the Tenant's configuration of the Platform). With respect to data Riwaq processes for its own purposes (e.g. account administration, billing, platform security and analytics), Riwaq is the controller.

8.2 Riwaq's processing obligations. As processor, Riwaq will: (a) process Member Data only to provide the Platform and as instructed; (b) impose confidentiality obligations on personnel; (c) maintain reasonable technical and organizational security measures; (d) engage sub-processors under written terms and remain responsible for them; (e) assist the Tenant, taking into account the nature of processing, with data-subject requests and with security/breach and impact-assessment obligations to the extent applicable; and (f) on termination, delete or return Member Data except as required by law or for backups (see § 13).

8.3 Sub-processors. Riwaq uses sub-processors to provide the Platform, which may include hosting/auth/database (Supabase), push delivery (Expo / FCM / APNs), transactional email (Resend), SMS (Twilio), payments (Stripe), and weather (OpenWeather). Riwaq may update its sub-processor list and will provide a mechanism to learn of material changes.

8.4 International transfers. Member Data may be processed in the United States and other countries where Riwaq or its sub-processors operate, subject to appropriate safeguards required by applicable law.

8.5 Tenant obligations. The Tenant is responsible for: providing required notices to and obtaining required consents from its members; configuring the Platform appropriately; responding to its members' data-subject requests (with Riwaq's reasonable assistance); and ensuring it has authority to provide Member Data to Riwaq.

8.6 Security incidents. Riwaq will notify the Tenant without undue delay after becoming aware of a personal-data breach affecting Member Data processed by Riwaq, and will provide information reasonably available to assist the Tenant's obligations.

8.7 DPA. Where required by applicable data-protection law, the parties will enter into a Data Processing Addendum that supplements this section and controls in the event of conflict regarding Member Data.

9. Acceptable use

The Tenant and its Admin Users will not:

  • Use the Platform unlawfully, or to publish content that is illegal, infringing, defamatory, harassing, or harmful;
  • Misuse member data, send unlawful communications, or violate anti-spam or telemarketing laws;
  • Use the Platform to process payments or "carpool" coordination in violation of the end-user Terms (e.g. fares for ride-sharing) or applicable law;
  • Attempt to access other tenants' or users' data without authorization;
  • Reverse engineer, scrape, overload, or circumvent security or entitlement controls except as permitted by law;
  • Upload malware or infringing material; or
  • Resell, sublicense, or provide the Platform to third parties except to operate the Tenant's own community.

Riwaq may investigate suspected violations and cooperate with law enforcement where required.

10. Intellectual property

10.1 Riwaq IP. Riwaq owns and retains all rights in the Platform, software, Riwaq brand, and platform design. No rights are granted except the limited license in § 3.

10.2 Tenant IP. The Tenant retains all rights in Tenant Content, subject to the license in § 7.2.

10.3 Feedback. Riwaq may use suggestions or feedback without restriction or obligation.

10.4 Aggregated/de-identified data. Riwaq may collect and use aggregated and de-identified data derived from use of the Platform to operate, secure, analyze, and improve the Platform, provided it does not identify the Tenant or any individual.

11. Confidentiality

11.1 Each party may receive non-public information of the other ("Confidential Information"). The receiving party will use it only to perform under this Agreement and protect it with reasonable care.

11.2 Confidential Information does not include information that is public through no fault of the receiving party, independently developed, or rightfully received from a third party. Disclosure required by law is permitted with reasonable notice where lawful.

12. Availability, support, and changes

12.1 Support. Riwaq provides support as described for the Tenant's Plan (e.g. in-app support requests / email). Unless an Order states otherwise, the Platform is provided without a formal SLA or uptime guarantee.

12.2 Maintenance. Riwaq may perform maintenance and may need to take parts of the Platform offline; it will use reasonable efforts to limit disruption.

12.3 Modification or discontinuation. Riwaq may modify, suspend, or discontinue the Platform (or any part) and may shut down the Platform entirely, with reasonable notice where practicable. Riwaq is not liable for any modification, suspension, or discontinuation, subject to applicable law.

13. Suspension and termination

13.1 Termination by Tenant. The Tenant may cancel its subscription as documented in the admin portal or an Order; cancellation takes effect at the end of the current billing period unless law requires otherwise.

13.2 Suspension/termination by Riwaq. Riwaq may suspend, restrict, or terminate a Workspace, or delete a Workspace and associated data, with or without prior notice where permitted by law, if the Tenant: (a) materially breaches this Agreement (including non-payment); (b) violates applicable law or Riwaq policies; or (c) poses a legal, security, fraud, abuse, or reputational risk. Suspended Workspaces may be hidden from public listings and return an "unavailable" response on public routes.

13.3 Effect of termination. On termination or deletion: (a) the Tenant's right to access the Platform ends; (b) Riwaq may delete the Workspace and Tenant Content/Member Data after any export window described below, subject to legal-retention and backup exceptions; and (c) accrued Fees remain payable.

13.4 Data export and deletion. Where practicable and not prohibited, Riwaq will make Tenant Content available for export for a reasonable period before deletion. Hard deletion of a Workspace removes relational data and associated stored files; certain records (e.g. audit logs, issued tickets, transaction records) may be retained as required by law or for dispute/fraud purposes. The Tenant is responsible for retaining its own copies of records it needs.

13.5 Survival. Sections that by their nature should survive (including §§ 5 accrued Fees, 6.5, 7.1, 8, 10, 11, 14, 15, 16, 19) survive termination.

14. Warranties and disclaimers

14.1 Mutual. Each party warrants it has authority to enter into this Agreement.

14.2 Disclaimer. EXCEPT AS EXPRESSLY STATED, THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, RIWAQ DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. RIWAQ DOES NOT WARRANT THAT THE PLATFORM, PRAYER TIMES, NOTIFICATIONS, TICKET DELIVERY, OR ANY TENANT CONTENT WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED, OR THAT THE PLATFORM WILL BE AVAILABLE OR PERMANENT.

15. Indemnification

15.1 By Tenant. The Tenant will defend, indemnify, and hold Riwaq and its affiliates, officers, and suppliers harmless from claims, damages, and costs arising out of: (a) Tenant Content; (b) the Tenant's use of the Platform; (c) the Tenant's events, ticket sales, donations, or communications; (d) the Tenant's violation of law or this Agreement; or (e) the Tenant's handling of Member Data — except to the extent caused by Riwaq's gross negligence or willful misconduct.

15.2 By Riwaq. Riwaq will defend the Tenant against third-party claims that the Platform (excluding Tenant Content and third-party services) infringes such third party's intellectual property rights, and will indemnify the Tenant for resulting damages finally awarded, provided the Tenant promptly notifies Riwaq and cooperates. Riwaq may modify or replace the allegedly infringing component, procure rights, or terminate the affected feature.

16. Limitation of liability

16.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA.

16.2 EXCEPT FOR (A) THE TENANT'S PAYMENT OBLIGATIONS, (B) THE TENANT'S INDEMNITY UNDER § 15.1, AND (C) EITHER PARTY'S BREACH OF CONFIDENTIALITY, EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT WILL NOT EXCEED THE TOTAL SUBSCRIPTION FEES PAID OR PAYABLE BY THE TENANT TO RIWAQ IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM (OR USD $100 IF NO FEES WERE PAID).

16.3 Some jurisdictions do not allow certain limitations; in those cases, liability is limited to the fullest extent permitted by law.

17. Term

17.1 This Agreement starts when accepted and continues until all subscriptions are terminated or expire.

17.2 Each subscription runs for the period stated in the Order and renews under § 5.7.

18. Changes to this Agreement

Riwaq may update this Agreement. Riwaq will post the revised Agreement at https://alriwaq.net/tenant-terms and update the "Last updated" date, and will provide notice of material changes via the admin portal, email, or website where required. Continued use after the effective date constitutes acceptance, unless law requires otherwise.

19. Governing law and disputes

This Agreement is governed by the laws of the State of Texas, USA, without regard to conflict-of-law rules. The parties submit to the exclusive jurisdiction of the courts located in Travis County, Texas, USA, except where mandatory law requires otherwise.

20. General

  • Entire agreement: This Agreement, together with any Order and DPA, is the entire agreement between the parties regarding the Platform and supersedes prior agreements on the subject.
  • Order of precedence: In case of conflict, a signed Order controls over this Agreement, and a DPA controls over this Agreement regarding Member Data.
  • Severability: If a provision is invalid, the remainder stays in effect.
  • No waiver: Failure to enforce a provision is not a waiver.
  • Assignment: The Tenant may not assign this Agreement without Riwaq's consent; Riwaq may assign in connection with a merger, acquisition, or sale of assets.
  • Force majeure: Neither party is liable for delays or failures caused by events beyond its reasonable control.
  • Independent contractors: The parties are independent contractors; this Agreement creates no partnership, agency, or joint venture.
  • Notices: Riwaq may provide notices via the admin portal, email, or website. Notices to Riwaq: hello@alriwaq.net.
  • Contact: Haven Software Solutions Inc., Austin, TX, USA | hello@alriwaq.net